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Senior Account Manager



Business Type: Medical Communications Agency, Medical Education Agency
Job Type: Medcomms Account Management, Medical Communication, Account Manager
Job Level: Not Specified
Position: Full Time
Salary: Excellent salary and benefits package
Location: UK - London
Reference: PID 2866
Background:

Our client is an extremely successful medical communications agency and part of a global healthcare communications group. They have an opportunity for a Senior Account Manager to join their team in West London

Purpose:

To oversee and provide senior account management and strategy working closely with the account team to ensure successful and timely planning, development, implementation and launch of project deliverables.

Responsibilities:
Project Management:

Manage the day-to-day running and coordination of accounts and projects

  • Possess a thorough understanding of client''''s brand, key challenges, positioning, the market environment and marketing strategy
  • Establish and reinforce relationships with key client personnel, primarily marketing, medical, regulatory and procurement teams
  • Ensure implementation of all projects to the highest quality standards, meeting and managing all deadlines proactively
  • Ensure regular client updates or programme/project progress and manage any changes to planned activities that may occur
  • Responsible for regular client phone contact, and prompt and ensure delivery accurate contact/phone contact reports within 24 hours of meeting/discussion
  • Ensure and recommend appropriate task allocation to external freelancers/suppliers when appropriate and manage these relationships to ensure quality outputs
  • Undertake ''''market intelligence'''' to monitor issues/external environment to aid regular review of programme strategy or new opportunities
  • Proactively alert Senior Management to client or programme issues and recommend strategies and solutions
  • Demonstrate innovation and creativity beyond client ideas in brainstorm sessions/when developing programmes - ‘adherence champion''''
  • Develop project timelines, in conjunction with Account Manager/Director and project team.
  • Arrange internal project kickoff meeting, and ensure project team is briefed on project requirements
  • Set up project-related client, KOL, and internal meetings; manage all aspects of attendee requirements

Financial Management:

  • Input budgets/quotations and invoicing schedules on each project
  • Adapt budgeting and bring to the client''''s attention the overservice or additional charges associated with changes in scopes of work
  • Responsible for accurate estimating, quotation, billing, awareness of budgetary status at all times to ensure account budget not exceeded and ensure project profitability
  • Liaise with finance department regarding current financial status of projects
  • Tracking and amending where necessary, the estimated and actual workloads and costs on the account
  • Manage and track all direct costs compared with estimated amounts
  • Ensuring timely and accurate invoicing of project work to clients
  • Assist with compilation of budgets and project reconciliations

Commercial Awareness and Business Development:

  • Become familiar with client products, therapy areas, portfolio, commercial strategy
  • Build a thorough understanding of all relevant codes of industry practice/legislation governing across UK and potentially EU for all relevant stakeholders - healthcare professionals, patients/public
  • Perform research using the internet and other identified sources to keep the team up to date with issues/events/changes in the external environment that could impact new and existing business opportunities
  • Identify and develop opportunities for organic growth within existing business within current client pool
  • Participate in developing new business and securing new opportunities

Skills:

General and Financial:

  • Able to manage accounts to high standards of service, on time, on strategy and within budget limits
  • Able to develop, track and adhere to budgets
  • Ability to ensure high quality of programme deliverables
  • Bring an independent and objective perspective to problem solving
  • Good understanding of invoicing process and able to review and approve invoices
  • Able to communicate clearly to team members all time and budget guidelines

Technical:

  • Understanding of local and international regulations relating to industry to enable high-quality, compliant management of projects
  • Proficiency in writing and editing documents
  • Good presentation and basic facilitation skills
  • Ability to learn and apply business development skills
  • Ensuring programme evaluation targets are set and implemented
  • Ability to build relationships and liaise with opinion leaders
  • Ability to input and review educational material in line with writing capability (editing, message inclusion, outlines, drafts)
  • Ability to brief, manage and monitor freelance writers and freelance creative
  • Competent in checking and referencing materials
  • Research for clients and participate in new business pitches
  • Able to facilitate running and participation in internal brainstorm sessions
  • Ability to develop proposals for prospective and existing clients

Consulting:

  • Ability to successfully manage the client-consultant relationship, presenting clear rationale and guidance
  • Ability to learn quickly about the needs of clients and their service requirements
  • Ability to establish client service objectives and create a plan to fulfill these objectives
  • Ability to identify, communicate about and propose solutions for any client service problems that may arise
  • Excellent understanding and commercial awareness of marketing and patient communication within the healthcare sector
  • Ability to develop strategically sound recommendations to client briefs
  • Ability to communicate effectively and present competently

Team Management:

  • Knowledge of HR policy and procedures as it relates to line management
  • Ability to develop, manage, motivate and coordinate staff and resources
  • Ability to motivate, lead and direct others in task-driven areas
  • Sympathetic and understanding to the needs of team-mates, line reports and co-workers
  • Excellent diplomatic and interpersonal skills and the ability to deal confidently with people at all levels within the business and externally

Business Development:

  • Intermediate skills in new business development; can work with team members to identify and capitalise on business opportunities
  • Intuitive to a client''''s business needs, building on existing opportunities to recommend potential organic growth

Personal Attributes:

  • Preferably with experience of working in a medical communications agency / pharmaceutical company environment
  • Life Science / Communications Degree
  • Strong organisational skills, including ability to prioritise and to balance multiple priorities and demands
  • Possess a positive attitude, willing to problem solve and find solutions
  • Team player; willing to share information and ideas
  • Attention to detail and excellent quality-control skills
  • Ability to work both independently and as a part of a team
  • Adaptable to different client situations and cultures
  • Proactive, self motivated and confident

Package:

In return you can expect an excellent salary and package of benefits. For more information call Jon Gawley on 01932 797996.



Posted: 21/05/2012 | NPJ Ref: 82222
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