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Senior Account Manager

Business Type: Medical Communications Agency, Medical Education Agency
Job Type: Medcomms Account Management, Medical Communication, Account Manager
Job Level: Not Specified
Position: Full Time
Salary: Excellent salary and benefits package
Location: London
Reference: PID 2866

Our client is an extremely successful medical communications agency and part of a global healthcare communications group. They have an opportunity for a Senior Account Manager to join their team in West London


To oversee and provide senior account management and strategy working closely with the account team to ensure successful and timely planning, development, implementation and launch of project deliverables.

Project Management:

Manage the day-to-day running and coordination of accounts and projects

  • Possess a thorough understanding of client''''s brand, key challenges, positioning, the market environment and marketing strategy
  • Establish and reinforce relationships with key client personnel, primarily marketing, medical, regulatory and procurement teams
  • Ensure implementation of all projects to the highest quality standards, meeting and managing all deadlines proactively
  • Ensure regular client updates or programme/project progress and manage any changes to planned activities that may occur
  • Responsible for regular client phone contact, and prompt and ensure delivery accurate contact/phone contact reports within 24 hours of meeting/discussion
  • Ensure and recommend appropriate task allocation to external freelancers/suppliers when appropriate and manage these relationships to ensure quality outputs
  • Undertake ''''market intelligence'''' to monitor issues/external environment to aid regular review of programme strategy or new opportunities
  • Proactively alert Senior Management to client or programme issues and recommend strategies and solutions
  • Demonstrate innovation and creativity beyond client ideas in brainstorm sessions/when developing programmes - ‘adherence champion''''
  • Develop project timelines, in conjunction with Account Manager/Director and project team.
  • Arrange internal project kickoff meeting, and ensure project team is briefed on project requirements
  • Set up project-related client, KOL, and internal meetings; manage all aspects of attendee requirements

Financial Management:

  • Input budgets/quotations and invoicing schedules on each project
  • Adapt budgeting and bring to the client''''s attention the overservice or additional charges associated with changes in scopes of work
  • Responsible for accurate estimating, quotation, billing, awareness of budgetary status at all times to ensure account budget not exceeded and ensure project profitability
  • Liaise with finance department regarding current financial status of projects
  • Tracking and amending where necessary, the estimated and actual workloads and costs on the account
  • Manage and track all direct costs compared with estimated amounts
  • Ensuring timely and accurate invoicing of project work to clients
  • Assist with compilation of budgets and project reconciliations

Commercial Awareness and Business Development:

  • Become familiar with client products, therapy areas, portfolio, commercial strategy
  • Build a thorough understanding of all relevant codes of industry practice/legislation governing across UK and potentially EU for all relevant stakeholders - healthcare professionals, patients/public
  • Perform research using the internet and other identified sources to keep the team up to date with issues/events/changes in the external environment that could impact new and existing business opportunities
  • Identify and develop opportunities for organic growth within existing business within current client pool
  • Participate in developing new business and securing new opportunities


General and Financial:

  • Able to manage accounts to high standards of service, on time, on strategy and within budget limits
  • Able to develop, track and adhere to budgets
  • Ability to ensure high quality of programme deliverables
  • Bring an independent and objective perspective to problem solving
  • Good understanding of invoicing process and able to review and approve invoices
  • Able to communicate clearly to team members all time and budget guidelines


  • Understanding of local and international regulations relating to industry to enable high-quality, compliant management of projects
  • Proficiency in writing and editing documents
  • Good presentation and basic facilitation skills
  • Ability to learn and apply business development skills
  • Ensuring programme evaluation targets are set and implemented
  • Ability to build relationships and liaise with opinion leaders
  • Ability to input and review educational material in line with writing capability (editing, message inclusion, outlines, drafts)
  • Ability to brief, manage and monitor freelance writers and freelance creative
  • Competent in checking and referencing materials
  • Research for clients and participate in new business pitches
  • Able to facilitate running and participation in internal brainstorm sessions
  • Ability to develop proposals for prospective and existing clients


  • Ability to successfully manage the client-consultant relationship, presenting clear rationale and guidance
  • Ability to learn quickly about the needs of clients and their service requirements
  • Ability to establish client service objectives and create a plan to fulfill these objectives
  • Ability to identify, communicate about and propose solutions for any client service problems that may arise
  • Excellent understanding and commercial awareness of marketing and patient communication within the healthcare sector
  • Ability to develop strategically sound recommendations to client briefs
  • Ability to communicate effectively and present competently

Team Management:

  • Knowledge of HR policy and procedures as it relates to line management
  • Ability to develop, manage, motivate and coordinate staff and resources
  • Ability to motivate, lead and direct others in task-driven areas
  • Sympathetic and understanding to the needs of team-mates, line reports and co-workers
  • Excellent diplomatic and interpersonal skills and the ability to deal confidently with people at all levels within the business and externally

Business Development:

  • Intermediate skills in new business development; can work with team members to identify and capitalise on business opportunities
  • Intuitive to a client''''s business needs, building on existing opportunities to recommend potential organic growth

Personal Attributes:

  • Preferably with experience of working in a medical communications agency / pharmaceutical company environment
  • Life Science / Communications Degree
  • Strong organisational skills, including ability to prioritise and to balance multiple priorities and demands
  • Possess a positive attitude, willing to problem solve and find solutions
  • Team player; willing to share information and ideas
  • Attention to detail and excellent quality-control skills
  • Ability to work both independently and as a part of a team
  • Adaptable to different client situations and cultures
  • Proactive, self motivated and confident


In return you can expect an excellent salary and package of benefits. For more information call Jon Gawley on 01932 797996.

Posted: 21/05/2012 | NPJ Ref: 82222
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