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Vice President, Client Services

Business Type: Medical Communications Agency, Medical Education Agency
Job Type: Other Senior Management, Account Manager, Sales and Marketing
Job Level: Not Specified
Position: Full Time
Salary: GBP|€70000 - GBP|€85000 per annum
Location: North West
Reference: PID 2910


Under direction from the SVP, provide overall strategic and commercial direction of the business unit so that the objectives of the client(s) and division are met. A leadership role, which involves developing long-term, effective client business relationships at the brand director and department head level. Delivering sustained business growth across a portfolio of products/clients whilst identifying new business opportunities outside existing clients. Driving talent management for a large commercially-focused team, plus recruiting high-calibre candidates in line with business demands.

Client Relationship Development:

  • Able to lead/participate in discussions on marketing strategy/ product positioning

  • Ability to provide facilitation services for client and physician meetings

  • Able to provide direction for scientific content

  • Able to lead communications strategy meetings

  • Able to influence overall direction/content of brand strategy with credibility and influencing skills

  • Able to propose and direct delivery of creative/innovative programmes that meet client needs

  • Development of overall client relationship to support the account team

  • Issue handling - supporting the team or directly with client if required


  • Final responsibility for delivery of revenue target for own unit but also with a broader focus on development of group business, including achievement of business-wide targets and profitability.

  • Contribute to refinement of business planning/monitoring process.

  • Custodian of business planning/monitoring process within unit.

  • Effective forecasting of business for each account in the unit, enabling proactive management of team and external resources to maximise profitability.

  • Make pricing decisions/negotiations; supporting team in developing negotiation skills.

  • Broader knowledge of multiple client contracts, MSAs, understanding and communication of implications and input into all pricing decisions/ negotiations.

Business Development:

  • Lead business development in unit with existing clients.

  • Lead pitches, as appropriate, working with cross-functional team.

  • Excellent presentation, facilitation and influencing skills.

  • Ability to rapidly evaluate new business opportunities and provide clear guidance to team/client to bring new business into the company.


  • Key member of Agency management team

  • Active member of the senior management group

  • Business Unit leadership and motivation

  • Leadership of client facing teams

  • Develop relationships across divisions and departments; issue handling

  • Resource management within unit and, along with medical & scientific services managers, in the account team

  • Awareness of impact of account growth on overall resource and workload


  • Appraisals and objective setting for team

  • Recommendations on bonuses/salary increases

  • Coaching, training, delegation and developing staff within the unit - and across the division/departments as appropriate.

  • Driver of talent management, including playing a role within the Mentoring Programme

  • Staff recruitment and succession planning.

  • Issue management and resolution.

  • Self-development.

Knowledge, Skills and Abilities:

  • Relevant commercial and operational experience within the pharmaceutical industry and/or medical communications agency environments with a demonstrable track record of handling brands across the pharmaceutical product lifecycle, from pre-through peri and post launch and portfolio brand management.

  • Evidence of development and delivery of strategic/ tactical communication/publications plans

  • Senior leader, and motivator, high level networker

  • Ability to lead discussion on marketing strategy, product positioning, and influence direction and content for brands at all stages of lifecycle.

  • Problem solving.

  • Creative thinker

  • Able to generate creativity in others and able to deliver through others

  • Strong selling skills

  • Strong influencing and negotiating skills

  • Excellent verbal and written communication

  • Confident and decisive, determined and committed

  • Clarity and sound judgement

  • Strong coaching and mentoring skills


An excellent salary and benefits package awaits the successful candidate. For more information please call Jon Gawley on 01932 797996.

Posted: 15/08/2012 | NPJ Ref: 85077
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