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Technical Support Specialist - Medical Devices/Diagnostics

Business Type: Biotechnology Company, Diagnostics Company
Job Type: Business Support, Other Business Support
Job Level: Experienced (non manager)
Position: Full Time
Location: Sweden
Reference: RS.286687.1
Closing Date: 26/04/21
Job Details:

Technical Support Specialist - Medical Devices/Diagnostics

Job Summary:

Do you want to develop your career as a Technical Support Professional and be part of an exciting Diagnostics company?

My client, globally present organisation, is recruiting a Technical Support Specialist. This role is a great opportunity for people who want to work close to technological innovation, as the company is producing hi-tech laboratory instruments and automation systems. These types of technologies are extremely relevant in pandemic times, which would allow you to make a difference and support diagnostic customers. In this important operational role, you would be the contact point between the customer and the technical team, coordinating and prioritising the support tasks. The company provides a stimulating and supportive work environment, inciting growth and personal development within a family-feel culture.


Job Tasks and Responsibilities

  • respond to customer inquiries and complaints in a fast and professional manner
    * make an initial assessment and analysis of the customer''s problems and find a solution on how best to proceed
    * escalate issues within the organization as needed
    * follow up cases and close when they are closed
    * maintain knowledge of the company''s instruments and products by attending training seminars, reviewing professional publications and establishing personal networks


  • Academic degree in e.g. biotechnology, chemical engineering or other technical specialization
    * Experience of a similar role in a technical industry, preferably from the Life Science industry
    * Very good computer skills and a great interest in data, experience with error log interpreting
    * Fluency in both Swedish and English in speech and writing is a requirement
    * The ideal candidate also is fluent in Spanish. Fluent in any of the language German, or French is a plus.
    * Communicative, service-oriented and forward-leaning personality, comfortable working in a fast paced environment and able to prioritise tasks accordingly.

If You are interested in the position, don''t miss out on this fantastic career opportunity and contact:

Radovan Sević: Phone: +44 207 940 2100, Internal Extension: 3348,

If you are not available but you know someone that would be interested, please forward this to them and help out the people in your network!

NonStop Consulting Limited Posted by:: NonStop Consulting Limited (View all our vacancies)
Unless otherwise stated, if applying for a job, you must ensure that you are already authorised to work in the country in which the job is based
Posted: 19/04/2021 | NPJ Ref: 269275
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